FAQ

About Concrete

What can I expect from a concrete basin?

Our concrete basins are all handmade and the result is always unique. Our concrete mixture allows for some minor variations in texture and colour and we believe this is what gives concrete its appeal. Concrete is not the same as ceramic and shouldn’t be expected to be. It may have minor imperfections in colour and texture, and small air-bubble holes in the concrete, but this does not effect its structure or performance.

Where are your basins made?

Each basin is made by hand in New Zealand. The process is a multi-step process that takes up to 4 weeks to complete. Firstly, our unique mix of cement, aggregates and pigment are poured into high quality silicone molds and allowed to cure. Once removed further curing occurs before we etch and seal the basin.

Custom Colours

We are happy to make custom colours and can match as close as possible to examples/pictures/ideas that you may have. There is no extra charge for custom colours. We provide small colour samples before manufacturing the basin/s, but we cannot guarantee the colour will match 100% to the colour samples due to the variable nature of concrete.

Order Online

Lead Times

Currently, we have a slightly extended lead time of 6 weeks. We will update this as it changes.

Payment Options

We accept credit card payment through Stripe on our website. It accepts VISA, Mastercard and American Express. We also accept payment through Bank Transfer and Afterpay.

Shipping

Shipping in New Zealand for basins is $25 and free for small accessories and items. We use couriers with a 2-3 day delivery timeframe (rural delivery may be by NZ Post). All basin orders require a signature on delivery (leave a note on your order if you don’t require a signature), and small items do not require a signature. We do not ship internationally, but can ship to Australia on request (approx. $120).

Safe Packaging

Each basin is wrapped in two layers of bubble wrap and completely surrounded by shredded paper for impact protection and to stop movement inside the box. If your basin arrives with any transportation damage please let us know immediately and we will organise a replacement.

Order Tracking

Once your order has shipped, you will receive a confirmation email that includes a tracking link. You can use this link at any time to check the status of your package. If you are not available when the courier attempts to deliver you should receive a card to call and will need to follow up to re-arrange delivery or pick up.

Trade Pricing

We offer trade pricing discounts to registered architects, interior designers, builders and other industry professionals. We also offer volume discounts to anyone looking to use our basins for a large scale project. Contact us for more information.

Returns

Care & Maintenance

Our concrete is sealed ready to use when leaving our studio and provides excellent stain and abrasion resistance, requiring very little maintenance for years of quality service.

Maintenance and cleaning couldn’t be easier. Damp cloths, mild detergents and other water-based cleansers with neutral pH are all that are needed. We like to use natural soaps or dish liquids. Vinegar, bleach and bleach-based cleaners are acceptable.

Avoid harsh, acidic cleaners and solvents. Abrasive cleansers or scrubbers should be never be used. These include Ajax, Jif and 3M scrubbing pads, and all similar products. Abrasive cleaning products will scratch and damage the surface, compromising the sealer’s ability to protect the concrete.

You should still use normal care with respect to water, oil, acids, and food. Spills should be wiped up as soon as possible, especially for aggressive staining agents such as hair dye, beet juice, berries, and mustard. Staining/discoloration can occur if staining agents are left on for an extended period of time.

Installation

You can find all the installation details and instructions here. Concrete is a heavy material and has the potential to crack or chip if dropped or knocked against other surfaces. Care must be taken when moving, placing and installing the basin.

Warranty

All basins have a 24-month warranty against structural failures and defects in materials and workmanship. To view the full warranty click here.

Still have a question?

Please contact us for more information.

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